Why buy Halal Cosmetics?
The Muslim community is growing fast and we feel that in beauty, they are severely under-represented, so it's super important that we help you keep up with this rapid changing beauty industry without compromising your faith.
Other Halal requirements including strict clean utensils handling and using of raw materials that aren't harmful to humans. Let's make this "Halal" information as buzzworthy as "organic" or cruelty-free. We need to start demanding products that we know can be trusted and accountable.
Our products are also manufactured by a JAKIM (Islamic Affairs) approved Halal manufacturer in Malaysia. We work closely with top beauty chemists to deliver cutting edge amazing, safe beauty products.
When will my order ship?
Our products usually ship within 3-5 working days (does not include weekends or holidays)! If we have some promotion, new launch or special holiday occassions, shipping could take a bit longer. Once your order has shipped, you will receive a shipping confirmation via email so do check your email constantly!
When will I receive the products? I can't wait to try it!!
All of our beloved packages are sent via the Malaysia Post, so delivery times may differ depending on where you live. For orders to residents within the West Malaysia, once shipped orders typically arrive in 3-5 business days. Orders from Borneo can take 5-10 business days. International orders may vary from 10-15 business days.
We love our products so much and your satisfaction is as equally important to us! We assure you that we triple check our products before shipping it to you! However, shipment is out of our control and items might get mishandled during the shipping phase! Don't worry though, we promise you to replace any defected products if you contact us within 2 weeks of the delivery date. Unfortunately, due to the low cost nature of our products, we cannot offer any refunds, returns or exchanges for any other reasons.
If you have a damaged item please contact customer service at firstname.lastname@example.org and we will get it resolved asap!
Please note that items shipped using a mail forwarding service are not eligible for replacements of any kind. Replacement items can only be replaced with the originally purchased item.
Why do you spell it as Orkid instead of Orchid?
Because "Orchid" is too "try hard" and *makcik-makcik". lol.
Okok.. actually we were inspired by the character "Orked" in the Malaysian interracial movie "Sepet (2004)" by the late talented Yasmin Ahmad. Our founder loved the character "Orked" played by the young Sharifah Amani.
Anyway, we figured the spelling Orkid looks badass compared to Orked. Macam Yes! Tapi memang yes pun. :P
*makcik-makcik - old lady
Where can I purchase your products?
Our products are sold exclusively online on OrkidCosmetics.com and through our Facebook and Instagram channels. We are not available in your traditional stores so that we can save money and save costs in order for you to enjoy our low low price!
What countries do you ship to?
We currently ship to Malaysia and other SE Asian regions only! Please be aware that depending on your country’s regulations, International orders may be subject to additional duties and fees.
What do we do during our free time?
Spamming those refresh buttons to receive your orders! BRB, changing tabs to refresh now.... jokes!
We love to hangout at your everyday mamak and gossip... not jokes!